Raphael Marques Pinho Silva
About Raphael Marques Pinho Silva
Raphael Marques Pinho Silva is a Customer Support Manager with over fifteen years of experience in International Trade and Logistics. He has held various roles in companies such as Gerdau, SkipTheDishes, and Bold Commerce, and currently works at Ready, where he has developed customer support policies to enhance service delivery.
Current Role at Ready
Raphael Marques Pinho Silva has been serving as the Customer Support Manager at Ready since 2020. In this role, he focuses on enhancing customer satisfaction through the development of support policies and procedures. He collaborates with various department heads to implement strategies aimed at improving service delivery.
Previous Experience in Logistics and Trade
Raphael has extensive experience in logistics and international trade, having worked in various capacities. He was a Logistics Executive at Gerdau from 2015 to 2017 and a Logistics Controller at SkipTheDishes from 2017 to 2018. Additionally, he served as an International Trade Analyst at Gerdau from 2008 to 2011, contributing to his comprehensive understanding of supply chain dynamics.
Background in Business Education
Raphael studied Business Administration and Management at Ibmec, where he earned his Bachelor's degree from 2001 to 2005. He furthered his education at Red River College, achieving a diploma in Business Information Technology from 2017 to 2020. His educational background supports his roles in management and logistics.
Career Progression at Gerdau
During his tenure at Gerdau, Raphael held multiple positions, including Marketing Analyst from 2013 to 2015 and Supply Chain Analyst from 2011 to 2013. His roles at Gerdau spanned over several years, providing him with a solid foundation in both marketing and supply chain management.
Experience in Customer Success
Prior to his current position, Raphael worked as an Installs Expert and Merchant Success Specialist at Bold Commerce from 2018 to 2020. This role involved supporting merchants, which contributed to his expertise in customer success and service delivery.