Raphael Silva
About Raphael Silva
Raphael Silva is a Customer Support Manager with a Bachelor's degree in Business Administration from Ibmec. He has extensive experience in customer support and supply chain management, having worked in various roles across multiple companies in Brazil and Canada.
Current Role at Ready
Raphael Silva serves as the Customer Support Manager at Ready, a position he has held since 2020. In this role, he has developed and implemented customer support policies and procedures, focusing on enhancing the customer experience. His responsibilities include collaborating with department heads to improve organizational productivity with an emphasis on customer satisfaction.
Previous Experience at Bold Commerce
Before joining Ready, Raphael worked at Bold Commerce as an Installs Expert and Merchant Success Specialist from 2018 to 2020 in the Winnipeg, Canada Area. His role involved assisting merchants with installations and ensuring their success with the company's products and services.
Educational Background
Raphael Silva pursued a Bachelor's degree in Business Administration and Management at Ibmec from 2001 to 2005. He furthered his education by studying Business Information Technology at Red River College from 2017 to 2020. His educational background supports his expertise in customer support and management.
Experience at Gerdau
Raphael has extensive experience at Gerdau, where he held multiple positions over several years. He worked as an International Trade Analyst from 2008 to 2011, a Supply Chain Analyst from 2011 to 2013, a Marketing Analyst from 2013 to 2015, and a Logistics Executive from 2015 to 2017. His roles contributed to his understanding of supply chain management and logistics.
Role at SkipTheDishes
Raphael also worked as a Logistics Controller at SkipTheDishes for 8 months in 2017 to 2018 in the Winnipeg, Canada Area. His responsibilities included overseeing logistics operations, which added to his experience in managing supply chain processes.