Brad Dorner
About Brad Dorner
Brad Dorner is a Technical Support Analyst at Ready Computing, where he has worked since 2018. He has a background in mathematics and extensive experience in technical support and teaching roles.
Work at Ready Computing
Brad Dorner has been employed at Ready Computing as a Technical Support Analyst since 2018. In this role, he provides Tier II technical support for a Regional Health Information Organization (RHIO), managing over 30 concurrent issues. His responsibilities include debugging code to resolve issues, coding solutions for discovered bugs, and writing and reviewing SQL queries. Additionally, he organizes and hosts weekly support meetings to provide updates and foster relationships with RHIO support staff.
Previous Employment History
Before joining Ready Computing, Brad Dorner worked at Epic as a Technical Services professional from 2014 to 2017. He also held a position as an Underwriter at Combined Insurance for 10 months in 2010 to 2011. Earlier in his career, he served as a Long Term Substitute Teacher at Township High School District 214 for one month in 2010 and as a Teaching Assistant at the University of Virginia from 2013 to 2014. Additionally, he worked as a Teaching Assistant at the University of Illinois at Urbana-Champaign from 2011 to 2013.
Education and Expertise
Brad Dorner holds a Master of Science (MS) in Mathematics from the University of Illinois at Urbana-Champaign, which he completed from 2011 to 2013. He also earned a Bachelor of Science (BS) in Mathematics from the same institution, graduating in 2010. His educational background has equipped him with strong analytical and problem-solving skills, which he applies in his technical support role.
Technical Skills and Responsibilities
In his current position, Brad Dorner routinely debugs code and installs routine software updates in both stage and production environments. His technical skills include writing and reviewing SQL queries, which are integral to his responsibilities in providing effective technical support. He is adept at managing multiple technical issues simultaneously, demonstrating his ability to handle complex tasks efficiently.