Adrienne P.
About Adrienne P.
Adrienne P. is a Customer Experience Representative with extensive experience in customer service roles across various companies. She has a background in business administration and is currently studying to become a Wine Steward/Sommelier.
Work at Rebel.com
Adrienne P. has been employed at Rebel as a Customer Experience Representative since 2018. In this role, she focuses on enhancing customer satisfaction through effective communication and problem resolution. Adrienne monitors and documents issues accurately, ensuring timely resolutions via the company's bug tracking system. Additionally, she creates and updates FAQs to reflect technology changes and newly introduced features, providing valuable resources for external users.
Previous Experience in Customer Service
Prior to her current position, Adrienne P. gained extensive experience in customer service roles. She worked at Fossil Group, Inc. as a Customer Service Associate from 2016 to 2017, and at Misfit Wearables as a Customer Service Agent from 2015 to 2016. Earlier in her career, she served as a Public Relations Assistant at Masso Group from 2013 to 2014. These roles contributed to her skills in customer interaction and service management.
Education and Expertise
Adrienne P. holds a Bachelor of Business Administration from the International University - Vietnam National University, HCMC, where she studied from 2011 to 2016. She also pursued post-graduate studies at Algonquin College of Applied Arts and Technology, achieving a certificate in Meeting and Event Planning from 2017 to 2018. Additionally, she is currently studying Wine Steward/Sommelier at Algonquin College, further expanding her expertise.
Technical Skills and Contributions
In her current role and previous positions, Adrienne P. has developed technical digital assets, including macros, knowledge articles, and instructional videos for internal use. These contributions enhance operational efficiency and support team members in providing effective customer service. Her ability to adapt to technological changes is reflected in her work updating FAQs for external users.