Aaron Dungca
About Aaron Dungca
Aaron Dungca serves as the Vice President of Customer Success at Rebuy Engine, where he has significantly contributed to the company's growth and customer retention. With a diverse background in sales and marketing across various companies, he has demonstrated strong leadership and strategic skills in his roles.
Current Role at Rebuy Engine
Aaron Dungca serves as the VP of Customer Success at Rebuy Engine, a position he has held since 2024. In this role, he manages a high-performing team of over 17 reports, including team leads and individual contributors across multiple functions. He has led the development and scaling of Rebuy's Customer Success function, which resulted in a 20% increase in new Annual Recurring Revenue (ARR) and a 20% improvement in Logo Retention rates. Dungca has also implemented and scaled Rebuy's Launch and paid implementation functions, contributing to a 30% increase in Logo Retention rates and a 35% boost in Net Revenue Retention.
Previous Experience at Rebuy Engine
Before becoming VP of Customer Success, Aaron Dungca held several roles at Rebuy Engine. He served as the Director of Merchant Success from 2022 to 2024, where he focused on enhancing customer engagement and satisfaction. Prior to that, he was the Senior Account Executive, recognized as the first sales hire, from 2021 to 2022. His experience at Rebuy Engine has been marked by significant contributions to the company's growth and customer retention strategies.
Experience at Shopify
Aaron Dungca worked at Shopify in various capacities from 2017 to 2021. His roles included Customer Success Guru from 2017 to 2019, where he supported customer needs and enhanced user experience. He then transitioned to Sales Development Representative: Shopify Plus for one year, followed by a position as Account Executive: Shopify Plus, focusing on full cycle SaaS sales from 2020 to 2021. His tenure at Shopify equipped him with extensive experience in customer relations and sales strategies.
Educational Background
Aaron Dungca has a diverse educational background. He studied at the University of the Western Cape, where he achieved a Certificate in Intellectual Property Law and Management. He also attended American University - Kogod School of Business, earning a Bachelor of Science in Business Administration with a focus on International Marketing. Additionally, he completed his International Baccalaureate Diploma at the United Nations International School, where he studied Sociology and Anthropology.
Recognition and Awards
In 2023, Aaron Dungca received Rebuy's first-ever Annual Company Values Empathy Award. This recognition highlights his commitment to fostering a culture of empathy within the organization and his contributions to enhancing customer success initiatives.