Lucca Giordano
About Lucca Giordano
Lucca Giordano is a Customer Care & Experience Specialist currently employed at Glow Recipe in the New York City Metropolitan Area. He has a diverse background in customer service and beauty industries, with previous roles at companies such as SEPHORA and Apple.
Current Role at Glow Recipe
Lucca Giordano serves as a Customer Care & Experience Specialist at Glow Recipe, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring a positive experience for Glow Recipe's clientele. His responsibilities include addressing customer inquiries, providing product information, and resolving issues to maintain high service standards.
Previous Experience in Customer Service
Before joining Glow Recipe, Lucca gained extensive experience in customer service roles. He worked as a Senior Skincare Advisor at SEPHORA from 2018 to 2021, where he provided skincare consultations and product recommendations. Additionally, he held positions at Kiehl's Since 1851 as a Customer Representative and at DECIEM | THE ABNORMAL BEAUTY COMPANY as a Key Holder, contributing to his expertise in the beauty and skincare industry.
Internship Experience
Lucca's early career included several internships that provided valuable industry exposure. He was a Podcast Intern at Fat Mascara for three months in 2019, where he assisted in producing content related to beauty and skincare. He also worked as a Digital Beauty Intern at PURPLE in 2018, further developing his skills in the beauty sector.
Educational Background
Lucca studied at the Fashion Institute of Technology, where he earned an Associate of Science in Fashion Business Management from 2014 to 2016. He continued his education at the same institution, achieving a Bachelor of Applied Science in Advertising Marketing Communications from 2018 to 2020. This educational background supports his roles in customer care and experience within the beauty industry.
Work History Overview
Lucca has built a diverse work history in the beauty and customer service sectors. His roles have included working as a Seasonal Product Specialist at Apple and various positions in skincare and beauty brands. This range of experiences has equipped him with a comprehensive understanding of customer needs and product knowledge in the beauty industry.