Mason Biser
About Mason Biser
Mason Biser is a Customer Service Supervisor at Recology in San Carlos, California, with over 15 years of experience in managing customer service teams. He possesses skills in office management, performance analytics, and cross-functional project management.
Work at Recology
Mason Biser has been employed at Recology as a Customer Service Supervisor since 2019. In this role, he oversees customer service operations in San Carlos, California. His responsibilities include managing customer inquiries, ensuring service quality, and leading a team to enhance customer satisfaction. Biser has contributed to the development of effective customer service strategies and has played a key role in fostering a collaborative work environment.
Previous Experience in Customer Service
Prior to his current position, Mason Biser held several roles in customer service management. He worked at Inmar as a Customer Service Supervisor for 8 months in 2014-2015. He also served as a Customer Service Supervisor at EXP Pharmaceutical Services Corp from 2010 to 2014, where he gained valuable experience in team management and customer relations. His career includes a year as a Production Supervisor at Tesla and three years as a Dispatch Supervisor at CEMEX.
Education and Expertise
Mason Biser earned a Bachelor's Degree in History from Sonoma State University, where he studied from 2006 to 2009. His educational background complements his extensive professional experience, which spans over 15 years in managing and developing customer service teams. Biser possesses skills in office management, records retention, and database management, enhancing his effectiveness in operational roles.
Skills in Operations and Team Management
Mason Biser is skilled in driving operations and cross-functional project management. He has experience working with both onsite and distributed teams, which allows him to adapt to various work environments. His expertise includes performance analytics, employee engagement, and fostering team collaboration. Biser is recognized for being organized and a self-starter, capable of multitasking in fast-paced settings.