Andrew Thompson
About Andrew Thompson
Andrew Thompson serves as the AVP of Consulting and Customer Success (Global) at Recorded Future, where he has worked since 2017. He has extensive experience in customer success and consulting roles across various technology companies, including Cybereason, Apperian, LogMeIn, and Netegrity.
Current Role at Recorded Future
Andrew Thompson serves as the AVP of Consulting and Customer Success (Global) at Recorded Future. He has held this position since 2017, contributing to the organization's focus on enhancing customer engagement and satisfaction. Thompson has played a key role in developing a global engagement program aimed at improving customer success metrics. His efforts have been directed towards building a world-class team to ensure client success and delivering value through collaboration.
Previous Experience in Customer Success
Prior to his current role, Andrew Thompson worked at Cybereason as the VP of Customer Success for 11 months in 2016. His responsibilities included overseeing customer success initiatives in Boston, MA. Before Cybereason, he served as the VP of Global Services at Apperian, Inc. from 2012 to 2016, where he focused on enhancing service delivery and customer satisfaction. Additionally, he held the position of VP of Customer Support at LogMeIn from 2006 to 2011, further solidifying his expertise in customer success.
Educational Background
Andrew Thompson studied at Franklin & Marshall College, where he earned a Bachelor of Arts degree in Government. He furthered his education at Boston University, obtaining a Graduate Certificate in Information Technology. This educational foundation has supported his career in technology and customer success roles.
Career Progression and Roles
Andrew Thompson has a diverse career history in customer support and services. He began his career at Netegrity as Sr. Manager of Premier Services Worldwide from 2001 to 2004. He then transitioned to Computer Associates, where he served as Sr. Manager of Support for Security Management from 2004 to 2006. His extensive experience in various leadership roles has equipped him with the skills necessary to drive customer success initiatives.
Focus on Customer Engagement
In his current role at Recorded Future, Andrew Thompson emphasizes the importance of collaboration to exceed customer adoption, retention, and expansion targets. His strategic focus on delivering value through effective customer engagement has been instrumental in achieving organizational goals related to client success.