Courtney Langdon
About Courtney Langdon
Courtney Langdon is a Manager of Community & Knowledge at Recorded Future, where she has worked since 2021. With a background in knowledge management and community engagement, she has significantly expanded user communities and developed training programs across multiple organizations.
Current Role at Recorded Future
Courtney Langdon serves as the Manager of Community & Knowledge at Recorded Future, a position she has held since 2021. In this role, she manages a community of 8,000 users, which includes 2,000 employees and 6,000 customers. Langdon has successfully grown Recorded Future’s Salesforce community from 1,100 to 6,000 users. She also built the company’s first dedicated client events program and oversees the events manager. Her work focuses on enhancing community engagement and knowledge sharing within the organization.
Previous Experience in Knowledge Management
Prior to her current role, Courtney Langdon worked as a Knowledge Manager at ActiveProspect from 2020 to 2021. During her tenure, she created a program to train new subject matter experts, which helped maintain operational continuity during the pandemic. Before that, she was a Knowledge Manager at Q2 from 2017 to 2020, where she consolidated 15 knowledge resources into a collaborative space and led a reorganization of the company’s documentation in Google Drive and Confluence.
Education and Academic Background
Courtney Langdon studied at The University of Texas at Austin, where she earned a Bachelor of Fine Arts in Theatre Production. Her studies spanned from 1994 to 2000, providing her with a foundation in creative thinking and project management that she has applied throughout her career.
Community Management Expertise
Langdon has extensive experience in community management, having managed a large user community at Recorded Future. Her efforts in growing the Salesforce community significantly demonstrate her ability to engage users and foster collaboration. Additionally, her previous role at PeopleAdmin as Community & Knowledge Manager further solidified her expertise in this area, where she focused on enhancing knowledge sharing and community engagement.
Published Works and Contributions
Courtney Langdon has published numerous articles focusing on knowledge sharing and digital engagement. Her contributions to the field highlight her commitment to improving organizational knowledge management practices and enhancing user engagement through effective communication strategies.