Gilda Charles
About Gilda Charles
Gilda Charles is an Associate Product Support Analyst at Recorded Future, where she has worked since 2022. She holds a Bachelor of Science in Information Technology from Florida International University and has previous experience as a Software Engineering Fellow at General Assembly.
Current Role at Recorded Future
Gilda Charles serves as an Associate Product Support Analyst at Recorded Future, a position she has held since 2022. In this role, she is responsible for providing support and assistance in product-related inquiries and issues. Her work involves collaborating with various teams to ensure customer satisfaction and product efficiency. The role requires a strong understanding of product functionalities and the ability to troubleshoot effectively.
Previous Experience at General Assembly
Prior to her current position, Gilda Charles worked as a Software Engineering Fellow at General Assembly for two months in 2021. This experience took place in Boston, Massachusetts. During her fellowship, she gained practical skills in software engineering, contributing to her foundational knowledge in the field.
Educational Background in Software Engineering
Gilda Charles studied at General Assembly, where she completed a Software Engineering program in 2021. This program lasted for 11 months and equipped her with essential skills in software development and programming. Her education at General Assembly laid the groundwork for her career in technology.
Bachelor's Degree in Information Technology
Gilda Charles earned a Bachelor of Science in Information Technology from Florida International University, completing her studies from 2017 to 2021. This four-year program provided her with a comprehensive understanding of information technology principles and practices, preparing her for various roles in the tech industry.
Student Assistant Role at Florida International University
During her time at Florida International University, Gilda Charles worked as a Student Assistant from 2018 to 2022. In this role, she supported faculty and staff while gaining valuable experience in a university setting. This position contributed to her professional development and understanding of academic environments.