Henry Chiew
About Henry Chiew
Henry Chiew is a Renewal Manager (Team Lead) at Recorded Future, where he oversees customer account renewals and identifies growth opportunities. He has a background in quality assurance and account management, having worked at companies like Teledirect Pte Ltd, Acronis, and Citrix.
Work at Recorded Future
Henry Chiew serves as the Renewal Manager (Team Lead) at Recorded Future since 2020. In this role, he utilizes Salesforce.com to maintain accurate deal progression updates for all renewal opportunities. He manages customer accounts to ensure timely and precise renewals by following internal processes. Henry collaborates with various internal teams, including Sales and Security Intelligence, to address customer issues and facilitate full renewals. He also proactively engages with customers throughout their subscription period to monitor account health and adoption.
Previous Experience at Teledirect Pte Ltd
Before joining Recorded Future, Henry Chiew worked at Teledirect Pte Ltd as a Senior Quality Assurance Officer from 2010 to 2014. During his four years there, he contributed to maintaining quality standards and processes within the organization. His experience in this role laid a foundation for his subsequent positions in account management and sales.
Experience at Acronis
Henry Chiew was employed at Acronis as an Account Manager from 2019 to 2020. His role involved managing customer accounts and ensuring their needs were met effectively. This position allowed him to develop skills in customer relationship management and account oversight, which he has applied in his current role at Recorded Future.
Role at Citrix
Henry Chiew worked at Citrix as a Renewal Sales Specialist for the ASEAN region from 2016 to 2019. In this three-year role, he focused on managing renewals and customer relationships, which enhanced his expertise in sales and customer account management. His experience at Citrix contributed to his professional growth in the technology sector.
Education and Expertise
Henry Chiew holds a Bachelor's Degree in Communication - Advertising from Universiti Tunku Abdul Rahman, which he completed from 2007 to 2010. His educational background has equipped him with skills in communication and marketing, which are essential in his roles in account management and customer relations.