Jake Burton
About Jake Burton
Jake Burton serves as the Director of Revenue Operations at Recorded Future, where he manages a team focused on Salesforce administration and operational systems. He has a background in customer experience management and sales operations, with previous roles at Oracle and Formlabs.
Work at Recorded Future
Jake Burton has been serving as the Director of Revenue Operations at Recorded Future since 2019. In this role, he manages a team that oversees Salesforce administration and other critical operational systems. His responsibilities include providing sales leadership with essential metrics reporting, which encompasses performance analysis, SPIFF analysis, forecasting, and pipeline planning. Under his direction, the team contributes to the overall efficiency and effectiveness of revenue operations within the organization.
Previous Experience at Formlabs
Before joining Recorded Future, Jake Burton worked at Formlabs as the Sales Operations Lead from 2015 to 2019. In this position, he played a key role in supporting the sales team by delivering critical metrics and performance insights. His work involved analyzing sales data and providing forecasts that informed strategic decisions. During his tenure, he was recognized with the Presidents Club award in fiscal years 2020 and 2022 for his contributions to the company.
Experience at Oracle
Jake Burton began his career at Oracle, where he held the position of Customer Experience Manager for Strategic Telecom and Hospitality in Eastern Canada from 2013 to 2015. Based in the Greater Boston Area, he focused on enhancing customer experiences and driving operational success within the telecom and hospitality sectors. This role provided him with foundational experience in customer relations and operational management.
Education and Expertise
Jake Burton earned a Bachelor's degree in Comparative Literature from Cornell University, where he studied from 2009 to 2013. His educational background has equipped him with strong analytical and communication skills, which he applies in his current role in revenue operations. His expertise in sales operations and customer experience management is supported by his academic training and professional experiences.
Achievements and Awards
Throughout his career, Jake Burton has received several awards recognizing his contributions to revenue operations and sales performance. Notably, he received the CRO Award in fiscal year 2022 for his outstanding performance at Recorded Future. Additionally, he was honored with the Presidents Club award during fiscal years 2020 and 2022 while at Formlabs, highlighting his effectiveness in sales operations.