☁️ Jean Noel ☁️ Hardelin
About ☁️ Jean Noel ☁️ Hardelin
Jean Noel Hardelin is a Manager of Account Management at Recorded Future, specializing in cloud transformation and customer experience management. He has extensive experience in SaaS delivery and has held various roles in customer advocacy and success across multiple companies in Europe.
Work at Recorded Future
Currently, Jean Noel Hardelin serves as the Manager of Account Management at Recorded Future, a position he has held since 2023 in London, England. His role involves overseeing account management functions and ensuring customer satisfaction in a hybrid work environment. Prior to this position, he worked as the Strategic Account Manager - EMEA from 2019 to 2022, where he focused on managing key accounts across Europe, the Middle East, and Africa. He also held the position of Team Lead for Account Management in Continental Europe from 2022 to 2023.
Previous Experience at Zscaler
Jean Noel Hardelin has extensive experience at Zscaler, where he worked in various roles from 2016 to 2019. He began as a Customer Advocacy representative for EMEA in 2016, transitioning to a Customer Success Manager for Southern Europe and the UK in 2017. In 2018, he was promoted to Executive Sales Manager for the UK, where he contributed to customer success and sales strategies until 2019.
Education and Expertise
Jean Noel Hardelin studied at Université Polytechnique Hauts-de-France, where he earned a Degree and a 1st Year Master's Degree in Sound and Video Production & Post-Production from 2005 to 2007. He also completed a Higher National Diploma (HND) in Electronics and IT from 2003 to 2005. His educational background supports his specialization in cloud transformation, customer experience management, and IaaS platforms, including Google Cloud, AWS, and Azure.
Background in Customer Loyalty and Support
Before his tenure at Recorded Future and Zscaler, Jean Noel Hardelin worked at Avid Technology from 2008 to 2016, where he held multiple roles, including Director of Customer Loyalty for EMEA. His experience also includes working as an Audio Technical Support Specialist and a Senior Customer Loyalty Sales Representative. Additionally, he briefly worked as a Video Game Tester at Testronic Labs in 2008.
Focus on Customer Retention and Team Building
Jean Noel Hardelin has a strong focus on customer expectation management and post-sale expansion. He has maintained a customer retention rate exceeding 100%, demonstrating his effectiveness in customer relationship management. He thrives on building strong teams and establishing best practices within a customer-centric environment, contributing to consistent execution in SaaS delivery and deployment.