Jimmy Rufo
About Jimmy Rufo
Jimmy Rufo serves as the Director of Product Support at Recorded Future, a position he has held since 2022. He has extensive experience in client and product support, having worked in various roles at Recorded Future, eBay Enterprise Marketing Solutions, and QuickPivot.
Current Role at Recorded Future
Jimmy Rufo serves as the Director of Product Support at Recorded Future, a position he has held since 2022. In this role, he is responsible for overseeing product support operations and ensuring customer satisfaction. His tenure at Recorded Future has allowed him to leverage his extensive experience in product support and client management. He is based in the Greater Boston area.
Previous Experience in Product Support
Prior to his current role, Jimmy Rufo worked at Recorded Future in various capacities. He served as Senior Manager of Product Support from 2021 to 2022 and as Manager of Product Support from 2018 to 2021. His experience at Recorded Future has contributed to his understanding of customer needs and product functionality.
Experience at eBay Enterprise Marketing Solutions
Jimmy Rufo worked at eBay Enterprise Marketing Solutions, formerly known as e-Dialog, from 2006 to 2014. He began as a Senior Technical Support Specialist and later advanced to Manager of Client Support. His four years in these roles provided him with a solid foundation in client relations and technical support.
Education and Training
Jimmy Rufo earned a Bachelor's degree in Communication and Media Studies from Fitchburg State University. Additionally, he completed HTML Essential Training at Lynda.com in 2018, enhancing his technical skills relevant to product support.
Leadership at QuickPivot
From 2014 to 2018, Jimmy Rufo held the position of Director of Customer Support at QuickPivot in Burlington, MA. In this role, he was responsible for leading customer support initiatives and improving client engagement strategies.