Michael O.
About Michael O.
Michael O. is a Business Development Representative at Recorded Future, with a background in export sales and employment consulting. He holds a Bachelor of Arts in Business and Management from the University of Northampton and has experience in customer care management and business efficiency strategies.
Work at Recorded Future
Michael O. has been serving as a Business Development Representative at Recorded Future since 2022. In this role, he focuses on enhancing business development through process optimization and digitalization. His responsibilities include designing and implementing lead generation strategies as part of engagement operations. He operates from London, England, contributing to the company's growth and customer engagement efforts.
Previous Experience at CoMETA S.p.A.
Prior to his current role, Michael O. worked at CoMETA S.p.A. as an Export Sales Manager from 2012 to 2017. During his five years in this position, he was based in Tavarnelle Val di Pesa, Firenze. His experience in export sales provided him with valuable insights into international markets and customer relationship management.
Experience as Employment Consultant at Ingeus
Michael O. served as an Employment Consultant at Ingeus from 2021 to 2022. In this role, he focused on supporting individuals in their job search and career development. His time at Ingeus helped him develop skills in customer care management and enhance the overall customer experience.
Education and Expertise
Michael O. studied Business and Management at the University of Northampton, where he earned a Bachelor of Arts (BA) degree from 2019 to 2022. Prior to this, he completed his Liceo Scientifico at Convitto Nazionale Cicognini from 2004 to 2010. His educational background has equipped him with a solid foundation in business principles and management strategies.
Skills in Customer Experience Management
Michael O. specializes in the analysis and implementation of customer experience strategies, particularly focusing on Net Promoter Score (NPS) and Voice of Customer (VOC) methodologies. He has also been involved in revising information systems and organizational redesign to improve business efficiency, demonstrating his capability in enhancing customer care management.