Yen Ru Chen
About Yen Ru Chen
Yen Ru Chen is a Senior Customer Success Manager for the Asia-Pacific region at Recorded Future, a position she has held since 2023. She holds a Bachelor's degree in Tourism and Hospitality from the University of Nevada - Las Vegas and has studied Management and Hospitality at Nanyang Polytechnic.
Work at Recorded Future
Yen Ru Chen has been serving as the Senior Customer Success Manager for the Asia-Pacific and Japan (APJ) region at Recorded Future since 2023. In this role, Chen is responsible for ensuring customer satisfaction and success, managing relationships, and driving engagement with clients across the APJ region. The position involves collaborating with various teams to enhance customer experiences and facilitate the effective use of Recorded Future's products and services.
Education and Expertise
Yen Ru Chen holds a Bachelor's degree in Tourism and Hospitality from the University of Nevada - Las Vegas, where they studied from 2010 to 2012. Prior to this, Chen attended the School of Business at Nanyang Polytechnic, focusing on Management and Hospitality from 2007 to 2010. This educational background provides a foundation in customer service and management principles relevant to the hospitality and tourism sectors.
Background
Yen Ru Chen's professional journey includes a focus on customer success and management within the hospitality and tourism industries. With a solid educational background and experience in customer relations, Chen has developed skills that are essential for managing client expectations and delivering effective solutions in a competitive environment.