Jofher Dune Galvez
About Jofher Dune Galvez
Jofher Dune Galvez is a Level 1/2 Support Helpdesk professional with extensive experience in technical support and helpdesk roles. He has worked for various companies, including Upwork, AT&T, and Red Cup IT, and possesses expertise in managing virtual environments and remote administration.
Current Role at Red Cup IT
Jofher Dune Galvez serves as a Level 1/2 Support Helpdesk at Red Cup IT since 2021. In this role, he is responsible for providing technical support and troubleshooting assistance to clients. His work involves managing various IT issues and ensuring efficient resolution of support tickets. He contributes to the development and maintenance of a shared knowledge base, which enhances team efficiency and technical knowledge.
Freelance Experience at Upwork
Since 2016, Jofher has been working as a freelancer on Upwork for a duration of eight years. His freelance work allows him to engage with a diverse range of clients and projects, further expanding his technical support capabilities. This experience has enabled him to adapt to various client needs and improve his problem-solving skills in real-world scenarios.
Previous Technical Support Roles
Jofher has held multiple technical support positions prior to his current role. He worked at AT&T as a Technical Support Representative for six months in 2013-2014. He also served at Bell in Quezon City, Philippines, for one year from 2012 to 2013. His experience includes working at HP and Dell as a Technical Support Representative, where he gained valuable insights into customer service and technical troubleshooting.
Education and Technical Expertise
Jofher studied at Dr. Yanga's Colleges Inc., where he earned a Bachelor's degree in Registered Nursing from 2007 to 2010. In addition to his educational background, he possesses expertise in managing and troubleshooting virtual environments using VMware and Hyper-V. He is experienced in remote administration of various platforms, including Active Directory, Office 365, G Suite, SonicWALL, NetExtender, and OS33.
Experience with Remote Monitoring Tools
Throughout his career, Jofher has utilized remote monitoring and management tools such as Connectwise, Kaseya, LabTech, and ScreenConnect. These tools enhance his ability to provide effective IT support services. His specialization in both Windows and OSX operating systems allows him to address a wide range of technical issues for clients.