Cheng Yen
About Cheng Yen
Cheng Yen serves as the Inside Sales Performance Manager at Red Ventures, where he has worked since 2011. He specializes in analyzing data to enhance sales performance and has successfully expanded the DirecTV Chat business significantly.
Work at Red Ventures
Cheng Yen has been employed at Red Ventures since 2011, serving as an Inside Sales Performance Manager for 13 years in Indian Land, SC. In this role, he analyzes large data sets to identify opportunities for performance improvement. He has developed and implemented new sales strategies that have successfully increased conversion rates. Cheng is also responsible for creating and managing budgets for sales center contests aimed at enhancing monthly performance. His leadership contributed to the expansion of the DirecTV Chat business from 7 to over 60 agents within a year.
Previous Role at Red Ventures
Before his current position, Cheng Yen worked as an Inside Sales Representative at Red Ventures from 2010 to 2011. This role provided him with foundational experience in sales operations, contributing to his understanding of performance metrics and sales strategies.
Education and Expertise
Cheng Yen studied at the University of North Carolina at Charlotte, where he earned a Bachelor of Science (B.S.) in Business Administration with a focus on Marketing. His educational background supports his expertise in sales performance management and strategy development.
Leadership and Training
In his current role, Cheng leads management development training sessions for newly hired performance managers. He provides performance updates and sales plans to upper management, ensuring that the team aligns with organizational goals and objectives.
Adaptability in Work Environments
Cheng Yen is recognized for his ability to quickly adapt to fast-paced and constantly changing work environments. This skill has been essential in his role at Red Ventures, where he navigates dynamic sales challenges and implements effective solutions.