David Krispin
About David Krispin
David Krispin serves as the Workforce Operations Manager at Red Ventures, where he collaborates with the Sales Leadership team to improve productivity and cultural experience for sales professionals. He has over two decades of experience in operations management, having previously held positions at Mercer, Trion Group, and Aon.
Work at Red Ventures
David Krispin has served as the Workforce Operations Manager at Red Ventures since 2015. In this role, he collaborates with the Sales Leadership team to improve productivity, profitability, and the cultural experience for sales professionals. His responsibilities include analyzing call volume, productivity, attendance, and schedule adherence to ensure that performance objectives are met. Additionally, he develops call forecasts and staffing models to optimize sales operations at a call center that employs over 200 agents.
Previous Experience
Before joining Red Ventures, David Krispin held several positions in workforce and operations management. He worked at Aon as a Customer Service Operations Leader from 1996 to 2007 in London, Greater London, United Kingdom. He then transitioned to Trion Group, a Marsh & McLennan Agency, LLC Company, where he served as Consulting Operations Leader from 2011 to 2013 in King of Prussia, Pennsylvania. Prior to that, he was the Health and Benefits Procurement Manager for the Southeast Region at Mercer from 2008 to 2011 in New York, New York.
Education and Expertise
David Krispin studied at Trinity International University, where he earned a Bachelor of Arts degree in Marketing and Business Management from 1991 to 1995. His educational background provides a strong foundation for his expertise in workforce operations and sales management, contributing to his effectiveness in optimizing team performance and operational efficiency.
Analytical Skills
In his current role, David Krispin utilizes analytical skills to provide reporting on various metrics such as call volume, productivity, attendance, and schedule adherence. This data-driven approach ensures that performance objectives are consistently met, allowing for informed decision-making and strategic planning within the sales operations framework.