Gabriel Almeida
About Gabriel Almeida
Gabriel Almeida is a Customer Success Analyst based in São Paulo, Brazil, with experience in various roles related to customer experience and success. He has worked at companies such as Gympass, Global Hitss, and Red Ventures, and has a strong background in UX design and research.
Work at Red Ventures
Gabriel Almeida currently serves as a Customer Success Analyst at Red Ventures, a position he has held since 2021. In this role, he contributes to the development of digital products, focusing on Software as a Service (SaaS) and e-commerce solutions. His work involves collaborating with a team of specialists to enhance customer experiences and drive product innovation.
Previous Experience at Gympass
Prior to his role at Red Ventures, Gabriel Almeida worked at Gympass in various capacities. He served as a Critical Channels Analyst from 2020 to 2021 for a duration of 10 months. Before that, he was involved in Customer Experience from 2019 to 2020 for one year. His time at Gympass provided him with valuable insights into customer engagement and service optimization.
Background in Customer Success and Support
Gabriel Almeida has a diverse background in customer success and support roles. He worked as a Backoffice Assistant at Global Hitss from 2016 to 2018 for two years. Additionally, he gained experience as a Customer Service Agent at Teleperformance Brasil for eight months in 2015 to 2016 and as a Customer Success Intern at Betalabs for eight months from 2018 to 2019.
Education and Expertise
Gabriel Almeida studied Marketing at Universidade Anhembi Morumbi, where he achieved a Tecnólogo degree from 2020 to 2021. He also completed a specialization in UX Design at Mergo User Experience in 2021, which lasted for 11 months. His educational background equips him with expertise in qualitative and quantitative research methodologies, data analysis, usability, and design thinking.
Current Role at Onze
Since 2021, Gabriel Almeida has been working as a Customer Success Analyst at Onze, a startup focused on innovating the private pension market in Brazil. In this role, he collaborates with a team of specialists to enhance customer satisfaction and drive product development within the organization.