Justin Bankston
About Justin Bankston
Justin Bankston is an Analyst at Red Ventures, where he has worked since 2016. He specializes in training associates in SQL and Excel, and has a background in workforce operations and management.
Work at Red Ventures
Justin Bankston has been employed at Red Ventures since 2016, serving as an Analyst in the Charlotte, North Carolina area. His role involves training associates, workforce managers, and interns in SQL and basic Excel functions. Prior to his current position, he held several roles within the company, including Lead Workforce Operations Analyst from 2015 to 2016 and Workforce Operations Analyst from 2013 to 2016. His career at Red Ventures began as a Sales Agent from 2012 to 2013.
Education and Expertise
Justin Bankston earned a Bachelor of Arts degree in Journalism and Criminology from The Ohio State University, where he studied Public Affairs and Criminal Deviance from 2000 to 2004. His educational background supports his analytical skills and understanding of workforce dynamics, which he applies in his current role at Red Ventures.
Background
Before joining Red Ventures, Justin Bankston worked at LIFE Inc. as a Team Leader from 2002 to 2006 in the Columbus, Ohio area. He also held management positions at Fox and Hound English Pub from 2008 to 2011 and Taco Bell as General Manager from 2011 to 2012 in North Carolina. His diverse work history contributes to his expertise in workforce management and operations.
Achievements
During his tenure at Red Ventures, Justin Bankston developed an 'Attrition Watch List' to identify potential turnover, which aimed to decrease overall agent attrition. He standardized reporting metrics across all RV Workforce Managers, enhancing tracking and comparisons. Additionally, he played a key role in driving the RV 'work from home' program, which significantly reduced potential revenue loss during inclement weather. He also successfully migrated productivity reporting from MySQL to T-SQL during a data restructure.