Lakia Simmons
About Lakia Simmons
Lakia Simmons is a Customer Experience Associate at Red Ventures, where she has worked since 2021. She holds a Bachelor of Science from Clemson University and has extensive experience in IT and customer service roles, including positions at BlueCross BlueShield of South Carolina and as a co-founder of The LC Experience.
Work at Red Ventures
Lakia Simmons has been employed at Red Ventures as a Customer Experience Associate since 2021. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her responsibilities include addressing customer inquiries and resolving issues effectively. Simmons has contributed to the company's commitment to delivering high-quality customer service.
Education and Expertise
Lakia Simmons earned a Bachelor of Science degree from Clemson University, where she studied from 2008 to 2012. This educational background has equipped her with foundational knowledge and skills relevant to her career in customer experience and data analysis. Her academic experience supports her ability to meet high expectations in her professional roles.
Background
Before joining Red Ventures, Lakia Simmons worked at BlueCross BlueShield of South Carolina in various capacities. She served as an Application Developer from 2013 to 2016 and later as a Data Analyst II from 2016 to 2021. Additionally, she started her career at BlueCross BlueShield as a Customer Service Representative from 2012 to 2013. Simmons also co-founded The LC Experience in 2020, further diversifying her professional experience.
Achievements
Lakia Simmons has a proven track record of maintaining quantifiable results in IT projects during her tenure at BlueCross BlueShield of South Carolina. She has demonstrated strong analytical and problem-solving skills, particularly in fast-paced environments. Her participation in the Leadership Columbia Class of 2018 highlights her commitment to professional development and community engagement.