Marcus Roach
About Marcus Roach
Marcus Roach is a Workforce Manager at Red Ventures, where he has worked since 2014. He has over a decade of experience in workforce management and a strong background in customer service management.
Work at Red Ventures
Marcus Roach has been serving as Workforce Manager at Red Ventures since 2014. In this role, he focuses on optimizing team performance and efficiency, leveraging over a decade of experience in workforce management. His responsibilities include developing and implementing workforce strategies that align with the company's goals, contributing to the overall success of the organization.
Education and Expertise
Marcus Roach studied Business Administration, Management and Operations at ECPI University, where he earned an Associate's degree from 2007 to 2009. His educational background provides a foundation for his expertise in workforce management, enabling him to effectively develop strategies that enhance team performance.
Background
Before joining Red Ventures, Marcus Roach worked at APAC Customer Services as a Customer Service Supervisor from 2009 to 2014. This role allowed him to gain valuable experience in customer service management, which he later transitioned into workforce management. His background includes working in dynamic and fast-paced environments, where he contributed to organizational growth.
Achievements in Workforce Management
With over ten years of experience in workforce management, Marcus Roach has developed a strong skill set focused on optimizing team performance. He has successfully implemented workforce strategies that align with company objectives, demonstrating his ability to enhance operational efficiency and support organizational success.