Miranda Boyd
About Miranda Boyd
Miranda Boyd is a Customer Service Specialist with a background in networking systems and extensive experience in the hospitality industry. She has worked in various roles, including as a Help Desk Technician and Assistant Restaurant Manager, and holds a CCNA certification in Information Technology.
Work at Red Ventures
Miranda Boyd has been employed at Red Ventures as a Customer Service Specialist since 2021. In this role, she focuses on providing troubleshooting and restorative actions to resolve end-user problems. She is responsible for aggregating customer accounts to repair connections, ensuring that customers receive timely support. Her position requires clear communication and documentation of events, procedures, and configuration details, which are essential for maintaining effective customer service.
Current Role at Stefanini Group
Since 2021, Miranda Boyd has also worked at Stefanini Group as a Help Desk Technician. In this capacity, she is involved in providing technical support and assistance to users. Her responsibilities include ensuring timely and accurate data entry of incidents into the database, which is crucial for tracking and resolving issues efficiently.
Previous Experience at Greektown Casino-Hotel
Prior to her current roles, Miranda Boyd worked at Greektown Casino-Hotel as an Assistant Restaurant Manager from 2014 to 2021. During her seven years in this position, she gained valuable experience in customer service and management within the hospitality industry, contributing to the overall guest experience in Detroit, Michigan.
Education and Expertise
Miranda Boyd studied Information Technology at Automation Workz, where she achieved her CCNA certification in 2021 after an 11-month program. She also completed her General Studies at Davis Aerospace High School, earning a High School Diploma. Her educational background supports her technical skills and knowledge in networking systems and customer service.
Technical Skills and Responsibilities
Miranda Boyd has experience in configuring networking systems to ensure proper functionality. Her technical skills include providing troubleshooting and restorative actions to resolve end-user problems. She ensures clear communication and documentation of events and procedures, which are essential for effective customer support and operational efficiency.