Nathalia Luna
About Nathalia Luna
Nathalia Luna is the Director of IT Operations at Red Ventures, where she manages a team of 17 people and focuses on improving service level agreements and ticket resolution processes. With extensive experience in IT operations, she has held various roles at Allconnect and Hewlett Packard Enterprise over the past two decades.
Current Role at Red Ventures
Nathalia Luna serves as the Director of IT Operations at Red Ventures, a position she has held since 2004. In this role, she manages a team of 17 professionals dedicated to maintaining service level agreements and enhancing the ticket resolution process. Her leadership focuses on optimizing IT operations within a sales and customer care call center environment, as well as overseeing the NOC platform engineering team.
Previous Experience at Allconnect
Before her current role, Nathalia Luna worked at Allconnect in various capacities. She served as the Senior Manager of IT Operations from 2015 to 2018, where she was responsible for overseeing IT operations. Prior to that, she held the position of Integration Manager from 2010 to 2015. Her earlier roles at Allconnect included Telecoms Support Engineer and Telecoms Site Lead, both of which contributed to her extensive experience in IT operations.
Background in IT Support
Nathalia Luna began her career in IT support at Hewlett Packard Enterprise, where she worked as a Help Desk Analyst from 1997 to 2004. Following this, she continued her support role at Allconnect as a Help Desk Analyst from 2004 to 2007. This foundational experience in IT support has informed her subsequent leadership roles and operational strategies.
Focus on IT Operations Efficiency
In her current position, Nathalia Luna emphasizes reducing mean time to resolution (MTR) and identifying new bugs within IT operations. Her strategic approach aims to enhance the efficiency and effectiveness of IT services, ensuring that her team meets the operational demands of the organization.
Leadership and Strategic Direction
Nathalia Luna is a member of the Senior Leadership team at Allconnect, where she contributes to defining the strategic direction of IT operations. Her involvement in leadership initiatives reflects her commitment to shaping IT strategies that align with organizational goals.