Nicola Sink
About Nicola Sink
Nicola Sink is a Customer Experience Analyst at Red Ventures, with a strong background in technology and product development. She has previously held various roles, including IT Business Analyst and Information Technology Intern at Duke Energy Corporation, and has experience in diverse environments.
Work at Red Ventures
Nicola Sink has been employed at Red Ventures as a Customer Experience Analyst since 2021. In this role, she utilizes her strong organizational, analytical, and time management skills to enhance customer interactions and improve overall service delivery. Her experience in fast-paced Agile environments allows her to adapt quickly and efficiently meet data needs, contributing to the company's focus on customer satisfaction.
Previous Experience at Duke Energy Corporation
Nicola Sink has held multiple positions at Duke Energy Corporation. She began as an Information Technology Intern in 2018 for three months, where she gained practical experience in IT. She later served as an IT Business Analyst from 2019 to 2020 for one year, further developing her analytical skills. Currently, she works as a Business Intelligence Data Specialist, a position she has held since 2020, demonstrating her continued growth within the organization.
Education and Expertise
Nicola Sink earned her Bachelor of Science degree in Industrial Engineering from North Carolina State University, completing her studies from 2015 to 2019. Her educational background in engineering provides her with a solid foundation in technology and product development, which is essential for her role as a Customer Experience Analyst. This expertise supports her ability to analyze customer data effectively.
Early Career and Internships
Nicola Sink began her career with various internships and roles that provided her with diverse experiences. She worked as a Sales Associate at Forever 21 for three months in 2016 and as a Payment Specialist Intern at AvidXchange, Inc. for two months in 2017. Additionally, she served as an After School Counselor at Hickory Grove Christian School in 2015 for two months. These positions helped her develop strong interpersonal skills and a customer-focused approach.
Leadership and Community Involvement
During her time at North Carolina State University, Nicola Sink held the position of Community Service Chairman for Delta Zeta Sorority from 2017 to 2018. In this role, she was responsible for organizing community service activities, demonstrating her leadership abilities and commitment to community engagement. This experience contributed to her skills in collaboration and teamwork.