Rachael Dillon
About Rachael Dillon
Rachael Dillon is an Internal Sales Consultant at Red Ventures, where she has worked since 2013. She has a diverse background in customer service and sales, with previous roles at Continental Airlines, USAA, Zoes Kitchen, and Airtran Airways.
Work at Red Ventures
Rachael Dillon has been employed at Red Ventures as an Internal Sales Consultant since 2013. In this role, she focuses on enhancing customer profitability through effective sales strategies. She utilizes persuasive sales techniques to drive profit via both inbound and permission-based outbound calls. Rachael consistently exceeds sales goals while ensuring compliance with quality assurance requirements. Her responsibilities include educating customers about product features and benefits, responding to inquiries, and managing customer interactions through an updated contact management system.
Previous Experience in Customer Service
Rachael Dillon has a diverse background in customer service roles. She worked at Continental Airlines as a Customer Service Representative from 2001 to 2004 in Chicago, Illinois. Following that, she served as a Policy Service and Claims Adjuster at USAA from 1998 to 2001 in San Antonio, Texas. Additionally, she held a position at Airtran Airways as a Customer Service and Ramp Agent for 9 months in 2007 in Orlando, Florida. These experiences contributed to her strong customer service skills and ability to enhance customer satisfaction.
Catering Sales Management Experience
Rachael Dillon worked as a Catering Sales Manager at Zoes Kitchen from 2010 to 2013 in Plano, Texas. In this position, she was responsible for managing catering sales and developing strategies to increase revenue. Her role involved direct interaction with clients to understand their needs and provide tailored solutions. This experience further developed her sales and customer engagement skills.
Education and Expertise
Rachael Dillon studied at Ashford University, where she earned a Bachelor of Arts degree in Advertising, Public Relations, and Communication from 2013 to 2017. Prior to that, she attended Branell Business College, focusing on Business and Accounting from 1989 to 1991. Her educational background has equipped her with knowledge and skills relevant to her roles in sales and customer service.
Sales Training and Techniques
Rachael Dillon has successfully completed comprehensive sales training that encompasses product knowledge, salesmanship, and software systems. She employs cross-selling and upselling techniques to enhance customer profitability. Rachael ensures a positive customer experience by educating customers on product features, responding to questions, and overcoming objections. Her approach is centered on building strong customer relationships and driving sales performance.