Abhishek S.
About Abhishek S.
Abhishek S. is the CX Head at Redaptive, Inc, where he has worked since 2022. He has extensive experience in customer success and management roles across various companies, including Tricentis, Replicon, and Akamai Technologies.
Current Role at Redaptive
Abhishek S. currently holds the position of CX Head-IN at Redaptive, Inc. He has been in this role since 2022, contributing to the company's customer experience strategies in India. His responsibilities include overseeing customer interactions and ensuring satisfaction across various touchpoints.
Previous Experience at Tricentis
Abhishek S. worked at Tricentis from 2018 to 2021, where he held two key positions. He served as the Manager of the Customer Success India Team within the Customer Experience Group from 2018 to 2020. Following this, he advanced to the role of Head of the Global Customer Success Team for the Mid-Market segment, managing operations across India, Europe, and AMS.
Career Background in Customer Success
Abhishek S. has extensive experience in customer success roles across various organizations. He worked at Replicon as the Manager of the Customer Success Group for Core Accounts from 2017 to 2018. Prior to that, he was a Business Manager for APAC & India at Catchpoint from 2016 to 2017. His career in customer success began at Akamai Technologies, where he served as an Account Manager for the Enterprise AMG, focusing on the Ecommerce and Media verticals from 2013 to 2016.
Educational Background
Abhishek S. holds a Bachelor of Technology (B.Tech) degree from SRMIST in Kattankulathur, Chennai, Tamil Nadu. He furthered his education by earning a Master of Business Administration (MBA) from ICFAI Business School, completing a full-time Post Graduate Program.
Professional Experience Prior to Customer Success
Before his extensive work in customer success, Abhishek S. was a Client Partner at Appnomic Systems, where he focused on strategic accounts in North America from 2011 to 2012. His early career included various roles that laid the foundation for his expertise in managing client relationships and business development.