Alexander Duven
About Alexander Duven
Alexander Duven serves as the Manager of Customer Experience at Redaptive, Inc, where he has worked since 2022. He has a diverse background in various industries and specializes in energy efficiency solutions, drawing on his education in Economics and Business.
Work at Redaptive
Alexander Duven has served as the Manager of Customer Experience at Redaptive, Inc since 2022. In this role, he focuses on enhancing customer interactions and satisfaction within the commercial energy efficiency sector. His responsibilities include managing customer experience initiatives and ensuring that clients receive effective energy solutions tailored to their needs.
Education and Expertise
Alexander Duven is currently studying Economics and Business at Swansea University, a pursuit he began in 2013. He previously earned a Bachelor of Science degree in Business from Colorado State University, where he studied from 2010 to 2014. His educational background supports his expertise in managing customer experience and process improvement within the energy efficiency industry.
Background
Alexander Duven has a diverse professional background, having worked in various industries such as retail, telecom, oil and gas, and healthcare. This experience informs his approach to energy efficiency solutions, allowing him to understand different client needs and challenges. He also has a background in corporate real estate and real estate finance, which contributes to his effectiveness in the energy sector.
Skills in Customer Experience Management
Alexander possesses skills in process improvement and change management, particularly within the context of energy solutions. He has experience in project management and coordination, focusing on client experience and customer satisfaction. His expertise enables him to implement strategies that enhance the overall customer journey in energy efficiency projects.