Andrea Silva Lopera
About Andrea Silva Lopera
Andrea Silva Lopera serves as the Director of Enterprise Change & Innovation at Redaptive, Inc. With over 15 years of experience in operations strategy and customer experience, she has held various leadership roles in technology and education sectors.
Current Role at Redaptive
Andrea Silva Lopera serves as the Director of Enterprise Change & Innovation at Redaptive, Inc. since 2023. In this role, she focuses on driving enterprise transformation and operational excellence within the organization. Her responsibilities include implementing innovative strategies that enhance customer experience and operational efficiency.
Previous Experience at Redaptive
Prior to her current position, Andrea held multiple roles at Redaptive, Inc. in 2023. She worked as the Director of Operations Strategy for 2 months and as the Director of CX Operations for 5 months. These roles involved overseeing operational strategies and customer experience initiatives, contributing to the company's growth and efficiency.
Experience at Iterate.ai
Andrea was the Director of Customer Success and Digital Innovation at Iterate.ai from 2017 to 2021. During her four years in Silicon Valley, California, she focused on enhancing customer success and driving digital innovation initiatives, which supported the company's objectives in the tech startup ecosystem.
Educational Background
Andrea holds a Bachelor of Arts (B.A.) in Economics and a Bachelor of Science (B.S.) in Business Administration with a focus on Marketing from Colorado State University. Additionally, she completed a Professional Coursework Certificate in Converting Strategy Into Action at Stanford University. This educational foundation supports her expertise in operational strategy and customer experience.
Professional Expertise
With over 15 years of experience, Andrea specializes in operations strategy, enterprise transformation, and customer experience across various sectors, including technology startups and enterprises. She is driven by measurable outcomes and data-driven strategies, with a strong emphasis on ecosystem products in the technology sector.