Octavia Moore
About Octavia Moore
Octavia Moore is a Customer Success Manager at Redaptive, Inc, where she has worked since 2022. With over 8 years of experience in customer service and operations, she focuses on delivering energy efficiency solutions and is passionate about sustainability and innovation.
Work at Redaptive
Octavia Moore has been serving as a Customer Success Manager at Redaptive, Inc since 2022. In this role, she collaborates with various teams, including sales, engineering, and operations, to deliver energy efficiency solutions. Her responsibilities include utilizing Gainsight to proactively monitor customer health, ensuring satisfaction, and enhancing customer retention. Moore's focus on sustainability and innovation aligns with Redaptive's mission to create value for customers while promoting environmental responsibility.
Previous Experience at ENGIE
Before joining Redaptive, Octavia Moore worked at ENGIE as a Customer Relations Specialist from 2020 to 2022. In this position, she was responsible for managing customer interactions and ensuring a positive experience. Her role required effective communication and problem-solving skills, which she developed further during her tenure at ENGIE.
Experience at NRG Home Solar
Octavia Moore's career includes a role as an Operational Specialist at NRG Home Solar, where she worked from 2018 to 2022. Her experience in this position contributed to her understanding of operational processes within the energy sector. Moore's background in operations has equipped her with valuable skills in organization and multitasking.
Education and Expertise
Octavia Moore holds a Bachelor's degree in Public Health from Lamar University, where she studied from 2011 to 2015. Her educational background provides her with a strong foundation in data analysis, communication, and problem-solving. This expertise supports her current role in customer success, where she applies her knowledge to enhance customer satisfaction and operational efficiency.
Professional Skills and Interests
With over 8 years of experience in customer service and operations, Octavia Moore has developed strong leadership, organization, and multitasking skills. She is passionate about sustainability and innovation, aiming to create value for both customers and the environment. Her commitment to these principles informs her work and interactions with clients.