Arvind Nautiyal
About Arvind Nautiyal
Arvind Nautiyal is a Manager at Redcliffe Labs in Gurugram, Haryana, India, with a background in customer service operations across various industries. He holds a Master's degree in English Language and Literature and an MBA in Operations Management.
Work at Redcliffe Labs
Arvind Nautiyal has been serving as a Manager at Redcliffe Labs since 2023. His role is based in Gurugram, Haryana, India. Prior to this position, he worked as an Assistant Manager at the same organization from 2021 to 2023, where he contributed to various operational aspects. His experience at Redcliffe Labs has allowed him to enhance his managerial skills in a healthcare setting.
Previous Experience in Healthcare and Management
Before joining Redcliffe Labs, Arvind Nautiyal worked at Healthians as a Team Manager for 8 months in 2021, based in Gurugram, Haryana. His career also includes a significant tenure at iEnergizer, where he held the position of Team Leader for 6 years from 2015 to 2021 in Noida, Uttar Pradesh. His diverse experience spans across multiple industries, including healthcare, telecom, and e-commerce.
Education and Expertise
Arvind Nautiyal holds a Master of Arts (MA) in English Language and Literature from Hemwati Nandan Bahuguna Garhwal University. He also earned a Master of Business Administration (MBA) in Operations Management and Supervision from Sikkim Manipal University through distance education, completing his studies from 2011 to 2013. His educational background supports his extensive experience in managing customer service operations.
Skills in Process Improvement and Strategy Planning
Arvind Nautiyal possesses strong skills in process improvement and strategy planning, particularly within BPO operations. He has a proven ability to drive resolution and meet deadlines in fast-paced environments. His organizational and time management skills contribute to his effectiveness in multitasking and managing associates to achieve sales, margin, and expense targets.