Syed Tajuddin
About Syed Tajuddin
Syed Tajuddin is an Associate Vice President at Redcliffe Labs, where he has worked since 2024. He has extensive experience in customer support operations and process management, with a strong focus on team collaboration and continuous improvement.
Work at Redcliffe Labs
Syed Tajuddin currently serves as Associate Vice President at Redcliffe Labs, a position he has held since 2024. Prior to this role, he worked as General Manager - Customer Experience and Support for 11 months and as Deputy General Manager - Customer Experience and Support for 9 months at the same organization. His tenure at Redcliffe Labs has been marked by a focus on enhancing customer experience and support operations.
Previous Employment Experience
Before joining Redcliffe Labs, Syed Tajuddin held several significant positions in various organizations. He worked at ICCS - Business Process Management Company as Deputy General Manager/Cluster Head - Customer Support Operations from 2021 to 2022. His experience also includes roles at WNS Global Services, where he served as Group Operations Manager and Deputy Manager Operations, and at Aegis Limited as Team Leader Operations and Assistant Manager Operations. Additionally, he worked at IBM as a Senior Technical Support Specialist.
Education and Expertise
Syed Tajuddin holds a Bachelor of Science (B.Sc.) degree in Mathematics and Physics from Lucknow University, which he completed from 1999 to 2002. He also earned a Master's degree in Economics from Chatrapati Sahuji Maharaj Kanpur University, studying from 2004 to 2006. His educational background supports his expertise in areas such as SLA management, CRM, process improvements, and audits handling for compliance and efficiency.
Professional Skills and Approach
Syed Tajuddin is recognized for his skills in managing both domestic and international contact centers across multiple domains. He emphasizes a strong commitment to organizational vision and goals, focusing on teamwork and perfection. His approach is characterized by a 'Can do' and 'Impossible - I M Possible' attitude, which fosters a culture of continuous learning and growth within his teams.
Achievements in Operations Management
Throughout his career, Syed Tajuddin has demonstrated a proven track record in innovative work that benefits stakeholders, clients, and team members. He is known for maintaining a balance between process management and organizational goals, with a strong focus on people management. His extensive experience in operations management has contributed to the efficiency and effectiveness of the organizations he has worked with.