Steve Kelley
About Steve Kelley
Steve Kelley is a Field Equipment Service Manager at Reddy Ice in Phoenix, Arizona, where he has worked since 2022. He has extensive experience in technical support and customer service roles across various companies, including PRI Automation, Brooks Automation, and Cymer.
Current Role at Reddy Ice
Steve Kelley serves as the Field Equipment Service Manager at Reddy Ice, a position he has held since 2022. He is based in Phoenix, Arizona, where he oversees the service and maintenance of field equipment. His role involves ensuring operational efficiency and customer satisfaction within the company's service framework.
Previous Experience in Automation and Support
Before joining Reddy Ice, Steve Kelley accumulated extensive experience in technical support and management roles across various companies. He worked at PRI Automation as a Technical Support Manager from 2000 to 2002. He also held positions at Brooks Automation as Global Technical Support Operations Manager from 2002 to 2004, and at Cymer as Regional Service Manager from 2007 to 2010.
Leadership Roles in Customer Support
Steve Kelley has held several leadership positions focused on customer support. He served as Director of Customer Support at Daifuku America from 2004 to 2006 and as Director of Customer Support - North America at EV Group from 2012 to 2014. Additionally, he was the Director Global Sales and Service (Contract) at S2 Automation for nine months in 2006 to 2007.
Educational Background
Steve Kelley studied at New Mexico State University. His educational background has contributed to his expertise in technical support and management within the automation and customer service sectors.
Career Timeline Overview
Steve Kelley's career spans several notable positions in the automation and technical support industries. He began as Ireland Site Start-up Manager at PRI Automation from 1997 to 2000, followed by various roles that include significant tenures at Brooks Automation, Cymer, and EV Group. His diverse experience showcases a strong foundation in service management and customer support.