Jessica B. R.
About Jessica B. R.
Jessica B. R. is a Product Support Team Lead at GoCardless, where she has worked as a Customer Support Manager since 2021. With over nine years of experience in customer support, she has a strong technical background and a focus on supporting software development tools.
Work at GoCardless
Jessica B. R. has been serving as the Customer Support Manager at GoCardless since 2021. In this role, she oversees customer support operations, ensuring that clients receive effective assistance and solutions. Her responsibilities include managing support teams, developing support strategies, and enhancing customer satisfaction. With her extensive experience in customer support, she contributes to the overall success of the organization.
Work at Redgate Software
Jessica B. R. worked at Redgate Software as a Product Support Engineer from 2012 to 2018. During her tenure, she provided support for software development tools tailored for SQL and .NET developers. In 2018, she transitioned to the role of Product Support Team Lead, where she continued to apply her technical expertise and troubleshooting skills. Her leadership in this position has focused on fostering team success and improving support processes.
Education and Expertise
Jessica B. R. holds a Bachelor of Science in Applied Mathematics with a Specialization in Computing from UCLA, which she completed from 2007 to 2011. She furthered her education at UCLA Extension, earning a Certificate in Applications Programming between 2012 and 2015. Her educational background provides a solid foundation for her technical skills and problem-solving abilities in the field of customer support.
Background
Jessica B. R. has over nine years of experience in customer support, specifically in the software development sector. Her career began at Redgate Software, where she developed her skills in troubleshooting and customer engagement. She is based in Pasadena, California, where she has contributed to the success of both Redgate Software and GoCardless through her focus on helping others and her commitment to team success.