Sean Quigley
About Sean Quigley
Sean Quigley is a Product Support Engineer at Redgate Software, where he has worked since 2015. He holds a High School Diploma and an International Baccalaureate Diploma from the International School of Aberdeen, as well as a degree in Management Information Systems from Texas A&M University.
Work at Redgate Software
Sean Quigley has been employed at Redgate Software as a Product Support Engineer since 2015. In this role, he is responsible for providing customer input to developers, focusing on high-priority defects and enhancements. He utilizes the Zendesk ticketing system to manage and resolve support queries specifically for Redgate SQL Monitor and SQL Backup. His contributions help improve product quality and customer satisfaction.
Education and Expertise
Sean Quigley studied at the International School of Aberdeen, where he achieved both a High School Diploma and an International Baccalaureate Diploma from 2006 to 2010. He furthered his education at Texas A&M University, earning a degree in Management Information Systems from 2010 to 2014. This educational background provides him with a solid foundation in information systems and customer support.
Previous Work Experience
Before joining Redgate Software, Sean Quigley gained diverse work experience. He worked as a Student at Texas A&M University from 2010 to 2014. He completed a summer internship at ION Geophysical in 2013, where he worked for three months. He also served as an IT Specialist at California Resources Corporation from 2014 to 2015 for seven months and held a similar position at Oxy for four months in 2014.
Skills and Tools
In his role at Redgate Software, Sean Quigley employs various tools and systems to enhance customer support. He effectively uses the Zendesk ticketing system to manage support queries, ensuring timely resolutions for users of Redgate SQL Monitor and SQL Backup. His skills in customer service and technical support are essential for addressing customer needs and improving product functionality.