Tom Austin
About Tom Austin
Tom Austin serves as the Vice President of Customer Success at Redgate Software, where he leads a global team responsible for significant annual revenue. He has a strong background in customer success and sales, with previous roles at Redgate and Dreams, and holds multiple degrees in Computer Science.
Current Role at Redgate Software
Tom Austin currently serves as the Vice President of Customer Success at Redgate Software, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and strategies that enhance client engagement and satisfaction. His leadership is pivotal in driving the company's customer success vision and ensuring that clients achieve their desired outcomes with Redgate's products and services.
Previous Experience at Redgate Software
Prior to his current role, Tom Austin worked at Redgate Software in various capacities. He served as the Director of Customer Success from 2021 to 2022, where he led a global team managing over $60 million in annual revenue through renewals and customer support. Additionally, he was the Head of Sales for the EMEA region from 2019 to 2021, focusing on driving sales growth and customer engagement across Europe, the Middle East, and Africa.
Early Career at Dreams
Tom Austin began his career at Dreams, where he held multiple positions from 2003 to 2008. He started as a Sales Consultant and later advanced to the role of Assistant Branch Manager. During his tenure, he gained valuable experience in customer service and sales management, contributing to the operational success of the branches he managed.
Educational Background
Tom Austin has a comprehensive educational background in computer science and mathematics. He earned a Master's degree (MSc) in Computer Science and a Bachelor of Science (BSc) in Computing from The Open University. Additionally, he studied Mathematics and Computer Science at Hills Road Sixth Form College and obtained a Diploma of Higher Education (DipHe) in Computer Science from Anglia Ruskin University.
Specialization and Training Contributions
Tom Austin specializes in enhancing clients' approaches to Database DevOps, with a focus on maximizing return on investment. He has authored and delivered DevOps training courses across various regions, including Europe, Africa, Asia, and the United States. His expertise in this area supports organizations in improving their operational efficiency and effectiveness in database management.