Vikki Keeble
About Vikki Keeble
Vikki Keeble is a Service Desk Analyst with a process-driven approach, currently employed at Redgate Software in Cambridge since 2017. She has extensive experience in IT support roles, having previously worked at organizations such as Ncsl, Domino Printing Sciences, and East Midlands Ambulance Service.
Work at Redgate Software
Vikki Keeble has been employed at Redgate Software as a Service Desk Analyst since 2017. In this role, she contributes to the organization's IT support operations, ensuring efficient service delivery and user satisfaction. Her responsibilities include addressing technical issues, providing support to users, and maintaining effective communication within the team. Redgate Software is known for its commitment to quality software solutions, and Keeble's role is integral to maintaining high service standards.
Previous Employment Experience
Before joining Redgate Software, Vikki Keeble worked at Domino Printing Sciences as a MIS Service Desk Analyst from 2010 to 2017. In this position, she was responsible for managing information systems support and addressing user inquiries. Prior to that, she served as an ICT Technical Support Officer at East Midlands Ambulance Service from 2003 to 2009. Her career began at Ncsl (soon to be National College for Leadership of Schools and Children's Services) as an ICT Support Officer for one year in Nottingham.
Education and Expertise
Vikki Keeble studied at Anglia Ruskin University, where she earned a Bachelor of Science degree from 2014 to 2017. Her academic background has equipped her with the knowledge and skills necessary for her roles in IT support. Keeble possesses a process-driven approach to her work and excels in team environments, demonstrating her ability to collaborate effectively with colleagues.
Skills and Interests
Vikki Keeble has a keen ability to learn quickly and adapt to new challenges, which enhances her performance in her current role. She has a strong interest in creative problem-solving and enjoys planning her daily workloads. These skills contribute to her effectiveness as a Service Desk Analyst, allowing her to address issues efficiently and improve service delivery.