James Flather
About James Flather
James Flather is a Developer Support Engineer at Redpanda Data, where he has worked since 2022. He previously held various engineering support roles at Couchbase, including Principal Support Engineer, Lead Support Engineer, and Senior Support Engineer.
Work at Redpanda Data
James Flather has been employed at Redpanda Data as a Developer Support Engineer since 2022. In this role, he focuses on providing technical support and guidance to developers utilizing Redpanda's data streaming platform. His responsibilities include troubleshooting issues, assisting with integration, and ensuring a smooth user experience for clients.
Previous Experience at Couchbase
Prior to joining Redpanda Data, James Flather worked at Couchbase in various support engineering roles. He served as a Principal Support Engineer for 7 months in 2022, where he led complex support cases. Before that, he held the position of Lead Support Engineer from 2020 to 2022, and Senior Support Engineer from 2018 to 2020, both contributing to his extensive experience in technical support.
Education and Expertise
James Flather studied at the University of Liverpool. His educational background has equipped him with the foundational knowledge necessary for his roles in technical support and engineering. His expertise lies in troubleshooting, customer support, and technical guidance within the software industry.
Career Progression
James Flather's career in technical support has shown a clear progression through various roles at Couchbase before moving to Redpanda Data. Starting as a Senior Support Engineer, he advanced to Lead Support Engineer and then to Principal Support Engineer, demonstrating his growth and increasing responsibilities in the field.