Masaaki Yana
About Masaaki Yana
Masaaki Yana is a Customer Support Engineer at Redpanda Data, with extensive experience in technical support and engineering roles across various companies. He holds multiple CompTIA certifications and has a strong educational background in engineering and information technology.
Work at Redpanda Data
Masaaki Yana has been employed at Redpanda Data as a Customer Support Engineer since 2022. He operates within the San Francisco Bay Area, contributing to the company's customer support initiatives. His role involves assisting clients with technical issues and ensuring a high level of service satisfaction.
Previous Experience in Customer Support
Prior to his current position, Masaaki Yana worked at Kong Inc. as a Senior Customer Reliability Engineer from 2020 to 2022. He also held the position of Support Engineer at Splunk for nine years, from 2010 to 2019. His experience spans various technical support roles, enhancing his expertise in customer service and technical problem-solving.
Educational Background
Masaaki Yana holds multiple degrees in engineering and technology. He earned a Master’s degree in Information Technology and Management from the Illinois Institute of Technology between 2003 and 2005. He also completed a Master of Engineering in Electrical Engineering at Tokyo City University from 1989 to 1991, and a Bachelor of Science in Electronics and Communication Engineering at the same institution from 1986 to 1989.
Certifications and Technical Skills
Masaaki Yana possesses multiple industry certifications, including CompTIA A+, Network+, and Security+. He is also certified as a Cisco CCNA, Microsoft MCDST, and CIW Web Site Designer. Additionally, he has a certification from edX for Introduction to Service Mesh with Linkerd, and he is recognized as a Sun Microsystems Solaris 9 System/Network/Security Administrator.
Career Timeline and Roles
Masaaki Yana's career spans several roles in the technology sector. He began as a Product Line Engineer at Analog Devices in 1991 and has since held various positions, including Technical Support Engineer at Imperva and Barracuda Networks, and Assistant System Administrator at Tom Sawyer Software. His diverse experience includes roles in engineering research and marketing, reflecting a broad skill set in technology and support.