Charlene Sutherland
About Charlene Sutherland
Charlene Sutherland is a Customer Experience Representative at REEF in Toronto, Ontario, where she has worked since 2021. She has a background in early childhood education and is currently pursuing studies in business administration and management.
Work at REEF
Charlene Sutherland has been employed at REEF as a Customer Experience Representative since 2021. In this role, she applies her skills in customer service and team leadership to enhance the overall customer experience. Her position involves direct interaction with clients, addressing their needs, and ensuring satisfaction with the services provided. Charlene's background in early childhood education contributes to her ability to communicate effectively and empathetically with customers.
Education and Expertise
Charlene Sutherland studied at Ryerson University, where she earned a Bachelor of Arts in Early Childhood Studies from 2011 to 2013. Additionally, she completed a program in Early Childhood Education at George Brown College from 2009 to 2011. Currently, she is pursuing further education in Business Administration and Management at George Brown College Continuing Education, which began in 2021. This combination of education equips her with a strong foundation in both early learning practices and business management.
Background in Early Childhood Education
Charlene Sutherland has extensive experience in early childhood education, having worked for PLASP Child Care Services in various roles. She served as Program Director from 2014 to 2020, overseeing program operations and staff. Prior to that, she was a Program Supervisor and held positions as Assistant Director and Program Supervisor for School Age Kindergarten. Her experience in these roles has provided her with a deep understanding of child development and educational practices.
Transition to Customer Experience Roles
Charlene transitioned from her career in early childhood education to customer experience roles, utilizing her skills in team leadership and policy understanding. This shift allows her to apply her educational background to a new field, enhancing her ability to connect with customers and address their needs effectively. Her strong foundation in early learning practices informs her approach to customer service, making her a valuable asset in her current role.
Previous Work Experience
Before joining REEF, Charlene Sutherland worked at Starbucks as a Barista from 2018 to 2020. This role involved providing customer service in a fast-paced environment, further developing her interpersonal skills. Additionally, she held various positions at PLASP Child Care Services, including Program Supervisor and Assistant Director, accumulating significant experience in leadership and program management over several years.