Danielle Murray
About Danielle Murray
Danielle Murray serves as the Training Manager for Parking at REEF's Corporate Learning & Development Department, where she has worked since 2021. She specializes in eLearning development and utilizes the ADDIE Model to enhance training programs.
Current Role at REEF
Danielle Murray serves as the Training Manager for Parking within the Corporate Learning & Development Department at REEF. She has held this position since 2021, contributing to the development and implementation of training programs tailored for the Parking Organization. Her role involves collaborating with City Managers, Subject Matter Experts (SMEs), and Executives to create effective learning solutions.
Previous Experience at REEF
Prior to her current role, Danielle worked at REEF as the CX Training and Quality Supervisor for the Customer Experience Team from 2020 to 2021. In this capacity, she focused on enhancing customer experience through training initiatives. Her tenure in this role lasted one year and was based in Vancouver, British Columbia.
Experience at Impark
Danielle has previous experience with Impark, where she served as the Onboarding & Training Supervisor from 2019 to 2020 for 11 months. Before that, she worked as a Team Lead Supervisor from 2018 to 2019 for 8 months. In these roles, she was responsible for training and onboarding new employees, contributing to the operational efficiency of the organization.
Education and Expertise
Danielle holds a Bachelor's Degree in Journalism from Griffith College Dublin, where she studied from 2002 to 2006. Her educational background in Journalism and Media Communications supports her skills in creating engaging training content. She is proficient in using the learning management system Absorb and the content authoring tool Articulate Rise to develop eLearning and blended courses.
Training Methodology and Development
In her training roles, Danielle utilizes the ADDIE Model to identify opportunities for continuous improvement in learning and development programs. She incorporates quizzes and assessments into her courses to measure participant learning and knowledge retention, ensuring that training initiatives are effective and aligned with organizational goals.