Fabiola Souza
About Fabiola Souza
Fabiola Souza is an Operations Manager with extensive experience in the valet industry, currently working at REEF in Oceana Bal Harbour since 2018. She has a proven track record of improving operational efficiency and customer satisfaction through strategic procedural changes.
Current Role at REEF
Fabiola Souza serves as the Operations Manager at REEF, a position she has held since 2018. In this role, she oversees operational processes and implements strategies to enhance service delivery. Fabiola has successfully introduced new procedures that have led to significant improvements in customer satisfaction ratings. Her focus on operational efficiency and guest experience is evident in her management style.
Previous Experience at Park One of Florida
Fabiola Souza has extensive experience at Park One of Florida, where she worked in various capacities. She served as Supervisor from 2004 to 2013, followed by roles as Assistant Manager from 2014 to 2015 and Operations Manager from 2018 to 2021. During her time as Valet Manager from 2015 to 2018, she developed a strong understanding of the valet industry, contributing to her expertise in operations management.
Education and Professional Development
Fabiola Souza studied Business Administration and Management at Senac Belo Horizonte from 2002 to 2003. This educational background provided her with foundational knowledge in business operations, which she has applied throughout her career in the valet industry. Her academic achievements support her professional roles and responsibilities.
Language Proficiency and Communication Skills
Fabiola Souza is fluent in Spanish, Portuguese, and English. This multilingual capability enhances her ability to communicate effectively with a diverse clientele. Her language skills contribute to her strong customer service approach, allowing her to identify guest needs and tailor services accordingly.
Operational Achievements
Fabiola Souza has a proven track record of reducing labor costs through strategic procedural changes. Her experience spans over six years in managing operations specifically within the valet industry. She has demonstrated a strong ability to implement effective operational strategies that enhance both efficiency and customer satisfaction.