Gurpreet Singh
About Gurpreet Singh
Gurpreet Singh is an Information Technology Support Team Lead with extensive experience in technical support and network analysis. He has worked at various organizations, including the First Nations Health Authority and REEF Technology, where he has contributed to system reliability, project management, and personnel training.
Current Role at REEF
Gurpreet Singh currently serves as the Information Technology Support Team Lead at REEF Technology, a position he has held since 2021. In this role, he oversees IT support operations, ensuring efficient service delivery to end users. He has developed network resources and trained support personnel to provide Tier 2 support, enhancing the overall technical support framework within the organization.
Previous Experience at REEF Technology
Before his current role, Gurpreet worked as a Senior Technical Support Analyst at REEF Technology for six months in 2019. During this time, he contributed to the technical support team by addressing user issues and improving service efficiency. His experience at REEF laid the groundwork for his advancement to a leadership position in IT support.
Experience at First Nations Health Authority
Gurpreet Singh worked at the First Nations Health Authority as a Network Analyst/Team Lead from 2020 to 2021. His responsibilities included assisting in the creation of Service Level Agreements (SLAs), RACI charts, and Statements of Work (SOW) for new projects. He also monitored New Relic logs to troubleshoot and resolve errors, which improved system reliability and performance.
Background in Technical Support
Gurpreet began his career as a Technical Support Engineer at Tata Consultancy Services in 2013, where he worked for eight months. This role provided him with foundational skills in technical support, which he later applied in more advanced positions. His diverse experience in IT support has equipped him with the knowledge to manage complex technical challenges.
Education and Training
Gurpreet Singh studied at Sheridan College from 2014 to 2016, where he completed a two-year program. His education provided him with essential skills and knowledge in information technology, which he has applied throughout his career in various technical support roles.