Ibrahim A.
About Ibrahim A.
Ibrahim A. serves as the Team Lead for DP Onboarding & Menu Support at REEF in Istanbul, Turkey, a position he has held since 2021. He has a diverse background in customer support roles across various companies, including Teleperformance, Expedia Group, and Apple.
Work at REEF
Ibrahim A. has been serving as the Team Lead for DP Onboarding & Menu Support at REEF since 2021. He is based in Istanbul, Turkey, where he oversees the onboarding process and menu support operations. His role involves coordinating team activities and ensuring efficient service delivery to clients.
Previous Experience in Customer Support
Before joining REEF, Ibrahim A. held several positions in customer support. He worked as a Senior Bilingual Customer Support Specialist at Teleperformance for six months in 2020. Additionally, he served as a Customer Support Operations Supervisor at Teleperformance from 2020 to 2021, where he managed customer service operations.
Experience at Expedia Group
Ibrahim A. worked at Expedia Group as an English Customer Service Representative from 2016 to 2017. During his one-year tenure in Cairo, Egypt, he provided customer support and assistance to travelers, contributing to the company's service excellence.
Career at Apple
Ibrahim A. has a notable history with Apple, where he held multiple roles. He was a Bilingual Customer Support Specialist in 2018, followed by positions as a Senior Customer Success Specialist and Customer Support Team Lead in 2019. His experience at Apple spanned various customer support functions, enhancing his expertise in the field.
Education and Qualifications
Ibrahim A. earned a Bachelor's degree in Business Administration, Management and Operations from Ain Shams University. He studied from 2017 to 2019, gaining foundational knowledge in business practices and management principles, which supports his professional roles in customer support and team leadership.