Jorge Enrique Montero Ortiz
About Jorge Enrique Montero Ortiz
Jorge Enrique Montero Ortiz is a Business Transformation Manager at REEF in San José, Costa Rica, with expertise in collections management and a strong background in workforce management. He has held various leadership roles in digital operations and community management, and he possesses an International MBA from EAE Business School.
Work at REEF
Jorge Enrique Montero Ortiz has been serving as the Business Transformation Manager at REEF since 2021. In this role, he focuses on driving business transformation initiatives within the organization. His responsibilities include overseeing various projects aimed at improving operational efficiency and enhancing service delivery. Based in San José, Costa Rica, he has contributed to the company’s strategic objectives through his extensive experience in management and operations.
Education and Expertise
Jorge holds an International MBA from EAE Business School and has studied Business Management at Universidad Latina de Costa Rica. He has furthered his education with courses such as Boosting Creativity for Innovation from HEC Paris and Agile Meets Design Thinking from the University of Virginia. Additionally, he has achieved a Six Sigma Yellow Belt Professional certification from Lean Six Sigma Partners, underscoring his expertise in process improvement and operational excellence.
Background
Jorge has a diverse professional background, having held various roles in different organizations. He worked at Western Union for several years in multiple capacities, including Team Leader for Digital Operations and roles in Workforce Management. Before joining REEF, he was a Team Manager for Collections at SYKES Costa Rica and served as Community Manager & Groups Department Leader at Top Travel Costa Rica. His career reflects a progression from operational roles to leadership positions.
Achievements in Workforce Management
Throughout his career, Jorge has developed a strong background in workforce management. He has held positions focused on scheduling, planning, and real-time management at Western Union. His experience includes leading teams in digital operations, showcasing his capability in managing complex processes and enhancing team performance. His leadership in collections management at SYKES Costa Rica further highlights his ability to drive results in team-oriented environments.
Leadership and Team Development
Jorge has demonstrated a passion for leadership and team development throughout his career. His transition from community management to business transformation illustrates his versatility and commitment to enhancing team dynamics. He has consistently focused on fostering team growth and operational efficiency, which has been a key aspect of his professional journey.