Kieran K.
About Kieran K.
Kieran K. serves as the Supervisor of Customer Experience at REEF in Vancouver, Canada, where he has worked since 2019. He specializes in employee licensing, de-escalation techniques, remote property monitoring, and the coaching and development of a large team.
Work at REEF
Kieran K. has been serving as Supervisor of Customer Experience at REEF since 2019. In this role, Kieran is based in the Vancouver, Canada Area and has accumulated five years of experience within the company. Responsibilities include facilitating the provincial licensing of employees for collection activities, ensuring compliance with relevant regulations.
Customer Experience Management
In the capacity of Supervisor, Kieran K. specializes in de-escalation techniques, which are crucial for managing customer interactions effectively. This focus on conflict resolution contributes to a positive customer experience and helps maintain the company's reputation.
Employee Development and Training
Kieran oversees the coaching and development of over 40 employees, playing a significant role in enhancing team performance. This includes recruiting and training new team members, ensuring they are well-equipped to meet the demands of their roles.
Remote Property Monitoring
Kieran is involved in remote property monitoring and reporting, which is essential for maintaining oversight of operations. This aspect of the role supports the company's commitment to effective management and operational efficiency.