Marcus Mims
About Marcus Mims
Marcus Mims serves as the Interim Senior Manager of IT Field Services at REEF, where he manages a wireless CradlePoint network for 250 remote locations on the West Coast. He has extensive experience in IT support and management, having previously worked in various roles across several companies since 1999.
Work at REEF
Marcus Mims serves as the Interim Senior Manager of IT Field Services at REEF, a position he has held since 2019. In this role, he oversees IT field services across five states: California, Oregon, Washington, Nevada, and Arizona. He manages a wireless CradlePoint network that supports 250 remote locations across the West Coast region. His responsibilities include providing Level 3 end-user support and managing both wireless and hard-wired network issues. Additionally, he is responsible for documenting user support processes and standards.
Previous Experience in IT
Before joining REEF, Marcus Mims worked as a Senior Information Technology Specialist at Impark from 2013 to 2019. His earlier roles include Technical Support/QA at AOL/Netscape from 1999 to 2004, and Senior Technical Support at LifeLong Medical Care from 2008 to 2013. He also worked as an Insurance Agent at Farmers Insurance from 2004 to 2008. His diverse experience in IT has equipped him with skills in user support and network management.
Education Background
Marcus Mims studied at California State University - East Bay, where he earned a degree in Business from 2000 to 2004. He also attended Diablo Valley College, completing General Education requirements over a span of 12 years from 1988 to 2000. His foundational education supports his professional expertise in information technology and management.
Technical Skills and Responsibilities
In his current role, Marcus Mims provides Level 3 end-user support and manages both wireless and hard-wired network issues. He handles routine and preventive maintenance of servers, workstations, and user devices. His responsibilities also include overseeing the documentation of user support processes and standards, ensuring efficient IT operations across multiple locations.