Mark Woon Sam
About Mark Woon Sam
Mark Woon Sam is an ERP Platform Support Specialist with extensive experience in IT infrastructure and ERP systems. He has held various roles in the telecommunications and technology sectors, including project management and financial systems support.
Work at REEF
Mark Woon Sam has been employed at REEF as an ERP Platform Support Specialist since 2017. In this role, he provides support for ERP systems, ensuring their optimal performance and functionality. His responsibilities include troubleshooting issues, managing system configurations, and collaborating with various teams to enhance system capabilities. Mark's experience in this position contributes to the overall efficiency of the organization's operations in the Vancouver, Canada Area.
Previous Experience at TSTT
Prior to his current role, Mark Woon Sam worked at Telecommunications Services of Trinidad & Tobago Limited (TSTT) from 2000 to 2009. He held two positions during his tenure: Financial Systems Support Manager from 2000 to 2005 and Project Manager/System Architect from 2005 to 2009. In these roles, he managed the implementation of IT infrastructure projects and ERP systems, demonstrating his expertise in both technical and business support functions.
Experience at GLENTEL Inc.
Mark Woon Sam served as an Application Expert at GLENTEL Inc. from 2009 to 2017. His role involved providing specialized knowledge and support for applications, which contributed to the effective use of technology within the organization. This position allowed him to further develop his skills in application management and support, building on his previous experience in the telecommunications sector.
Education and Expertise
Mark Woon Sam studied at The University of British Columbia (UBC), where he earned a Bachelor of Science (BSc) in Computer Science from 1983 to 1987. He also completed his secondary education at Fatima College, achieving Cambridge Advance and Ordinary Levels from 1975 to 1982. His educational background provides a solid foundation for his extensive knowledge in computer hardware and software, including installation, configuration, management, and troubleshooting.
Skills and Competencies
Mark Woon Sam possesses a broad understanding of financial systems, particularly Microsoft Dynamics AX and PeopleSoft. He has a proven ability to analyze business requirements, identify deficiencies, and develop innovative solutions. His experience enables him to effectively relate to accountants and auditors, facilitating the mapping of business requirements to financial processes.