Muhammad Waqas Siddiqui
About Muhammad Waqas Siddiqui
Muhammad Waqas Siddiqui is a Customer Service Representative currently employed at REEF in the United Kingdom, with a background in customer retention and sales management across various international companies.
Work at REEF
Muhammad Waqas Siddiqui has been employed at REEF as a Customer Service Representative since 2021. His role involves providing support and assistance to customers, ensuring their inquiries and issues are addressed effectively. Siddiqui's experience in customer service contributes to his ability to enhance customer satisfaction and retention.
Previous Experience in Customer Service
Prior to his current position at REEF, Siddiqui worked at loveholidays in various customer service roles. He served as a Customer Retention Supervisor from 2020 to 2021 and as a Customer Retention Agent from 2019 to 2020. His responsibilities included managing customer relationships and implementing strategies to retain clients.
Sales and Account Management Background
Siddiqui has extensive experience in sales and account management. He worked as a Key Account Sales Manager at Shanghai Lijin Co. Ltd from 2013 to 2015. Additionally, he held the position of B2B Sales & Key Account Manager at TradeKey from 2012 to 2015. His roles involved developing client relationships and driving sales growth.
Educational Background
Muhammad Waqas Siddiqui completed his Bachelor of Commerce (B.Com.) at the University of Karachi from 2006 to 2008. Prior to that, he achieved a Matriculation certificate from Karachi Public School from 2000 to 2002 and studied Commerce at a Private institution from 2002 to 2004. His education has provided a foundation for his career in business and commerce.
Skills and Professional Attributes
Siddiqui possesses strong analytical and problem-solving skills, which aid in effective decision-making. He is skilled in cold calling and email correspondence with corporate clients. His ability to build rapport with customers and his ethical conduct in professional settings contribute to his success in customer service and sales roles.